What we take on
- Root-cause review — we find why the claim was denied so the same mistake doesn’t repeat, and feed it upstream so future claims avoid it.
- Appeals & resubmissions — corrected claims and formal appeals, filed promptly with the documentation payers actually require.
- Payer follow-up — persistent follow-up, on hold so you’re not, until the claim is paid or formally resolved.
How it works
SimplePractice flags a denial in your account — but working it is left to you: the root-cause diagnosis, the correction, the appeal, the payer phone call. We take that on inside your existing SimplePractice account, so nothing changes about how your practice runs. When a claim from claims submission is denied, it doesn’t sit and age — we diagnose it, fix it, resubmit, and feed what we learn back upstream so the next claim avoids the same denial. Claims that have already aged or been written off move into revenue rescue.
Why it matters
A denial isn’t a dead end — it’s revenue you’ve already earned, waiting to be recovered. Working denials fast keeps money out of aging buckets, and takes the appeals fight off your clinical team’s plate for good. See how it fits the full revenue cycle.
FAQs
Doesn’t SimplePractice already handle denials?
SimplePractice files the claim and surfaces the denial, but it doesn’t work it for you — someone still has to find the root cause, correct the claim, and file the appeal. We do that inside your SimplePractice account, so nothing changes about how your practice runs.
Do you handle appeals, or just resubmissions?
Both. We correct and resubmit where that resolves the issue, and file formal appeals with supporting documentation when a payer’s denial needs to be challenged.
How quickly are denials worked?
Denials are worked as they appear rather than in a monthly batch, so claims don’t age while waiting for attention.
Can you help with claims that were denied months ago?
Older and previously written-off claims are handled through revenue rescue, which focuses on recovering aged and abandoned revenue.